Refund policy

Customer satisfaction is the top priority at Infinity Perfumery. We are committed to delivering high-quality products and ensuring complete customer satisfaction.

If you receive an item that is damaged, defective, or not functioning as described, we will gladly accept returns or offer replacements. Please follow these steps:

  1. Contact us within 3 days of receiving your order by emailing infinityperfumery187@gmail.com or WhatsApp us at +92 303 2912600.

  2. Provide a detailed description of the issue, along with clear images of the product.

  3. After reviewing your request, we will provide instructions for returning the item.

  4. Upon receiving and assessing the returned product, we will process a replacement at no additional shipping cost.

    Refund Policy

       If you are not satisfied with the product. If you choose a refund instead of a         replacement, please follow these guidelines:

    1. The product must be unused and returned in its original packaging.

    2. Refunds will be processed without any deductions. Our rider will pick up the product from you. Please ensure that you record and send us a video of the parcel being handed to the rider. Refunds will only be issued once we receive the product in its original condition. We are not responsible for any products that are stolen or misplaced during return shipping.

    3. Once the product is inspected and approved, the refund will be issued to your original payment method.

    4. Refund processing may take 2-3 business days.

      Conditions for Returns & Refunds

      • Returns and refunds are only applicable for damaged, defective, or incorrect items.

      • Returns due to a change of mind are accepted.

      • Shipping costs are non-refundable unless the return is due to an error on our part.